Chapter 1. General Provisions Article 1. Purpose These Terms of Service establish the rights, obligations, responsibilities, terms and conditions, and other necessary matters between Memento AI Co., Ltd., Mement Co., Ltd. (hereinafter referred to as the "Company") and members (individuals or corporations) regarding the use of e-commerce related services provided by the Company. These Terms apply to all e-commerce related services provided by the Company. Article 2. Definitions The terms used in these Terms are defined as follows: 1. Service: Refers to all functions and services that provide information registered by 'Members' and 'Affiliated Medical Institutions (hereinafter referred to as "Affiliated Clinics")' regarding non-covered medical procedures. 2. Member: Refers to a person who agrees to these Terms by accessing the service and provides personal information to register as a member with the 'Company,' enabling continued use of the service. 3. Affiliated Clinic: Refers to medical institutions and related businesses participating in the service, receiving a separate system from the 'Company' to register hospital and medical staff information and non-covered medical items for promotional purposes, and directly providing medical services to 'Members.' 4. Treatment Product: Refers to all treatment services provided by 'Affiliated Clinics' to 'Members.' 5. Ticket: Refers to the service voucher issued when purchasing treatment products, goods, etc., using the services provided by the Company. 6. Reservation: Refers to the entire process where information about goods and services is transmitted to members and then to businesses (individuals or corporations) selling those goods and services through the service provided by the Company. Article 3. Display and Amendment of Terms 1. The 'Company' shall post these Terms on the service or its linked screens so that 'Members' can view them at any time. 2. The 'Company' shall post its business name, representative's name, business location address (including address for handling customer complaints), phone number, business registration number, mail-order business registration number, and personal information management officer on the service or its linked screens. 3. Before 'Members' agree to these Terms, the 'Company' shall clearly indicate important contents such as service suspension, withdrawal of subscription, termination of usage contract, refund conditions, and Company's disclaimer through bold text, colors, symbols, or separate linked screens for easy understanding by 'Members.' 4. The 'Company' may amend these Terms within the scope that does not violate relevant laws including the "Act on Consumer Protection in Electronic Commerce," "Act on Regulation of Terms and Conditions," "Framework Act on Electronic Documents and Transactions," "Electronic Financial Transactions Act," "Electronic Signature Act," "Act on Promotion of Information and Communications Network Utilization and Information Protection," "Act on Door-to-Door Sales," and "Framework Act on Consumers." 5. When the 'Company' changes these Terms, it shall announce the application date and reasons for change through the service from 7 days before the application date. However, if the changes are disadvantageous to 'Members,' it shall announce them in the same way from 30 days before the application date and notify 'Members' individually via E-mail. In this case, the 'Company' shall clearly compare the content before and after the amendment for easy understanding by 'Members.' 6. If the 'Company' announces or notifies the amended Terms as per the previous paragraph and informs 'Members' that they will be deemed to have agreed to the changes if they do not express their intention to reject by the application date of the amended Terms, and if 'Members' do not explicitly express their intention to reject the changes, they shall be deemed to have agreed to the amended Terms. 7. 'Members' have the right to disagree with the amended Terms, and if they disagree, they may discontinue service use and terminate the usage contract or withdraw their membership. 8. 'Members' must fulfill their duty of attention regarding changes to these Terms, and the 'Company' shall not be responsible for any damage to 'Members' due to ignorance of the amended Terms. Article 4. Matters Not Specified in Terms and Operating Policies 1. Matters not specified in these Terms or 'Service-specific Guidelines' and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, Act on Regulation of Terms and Conditions, "Consumer Protection Guidelines in Electronic Commerce" established by the Fair Trade Commission, and other relevant laws or commercial practices. 2. The 'Company' may establish individual terms or operating principles (hereinafter referred to as 'Service-specific Guidelines') for individual items within the service when necessary, and if the content of 'Service-specific Guidelines' conflicts with these Terms, the content of 'Service-specific Guidelines' shall take precedence. Chapter 2. Usage Contract and Membership Article 5. Formation of Usage Contract 1. The usage contract is formed when a person wishing to become a 'Member' (hereinafter referred to as 'Applicant') agrees to these Terms and submits an application through the application form provided in the Mira AI mobile application operated by the 'Company.' The contract is automatically approved when the application details meet the format specified by the 'Company.' 2. The 'Applicant' must provide all required information requested by the 'Company' during application and enter their actual information. The 'Company' may request identity verification and authentication through verification procedures. 3. The usage contract is considered formed at the point when the 'Company' indicates completion of registration in the application process. 4. If there are changes to the information registered during membership registration, 'Members' must notify such changes through member information modification within a reasonable period. Article 6. Acceptance and Limitation of Application 1. The 'Company' may restrict and suspend membership qualification if 'Members' fall under any of the following: a. If the applicant is under 14 years of age at the time of application b. If the applicant has previously lost membership qualification under these Terms c. If using another person's name or phone number, or if the phone number is identical to that of an already registered member d. If approval is impossible due to the 'Member's' fault, such as registering false information or failing to provide required information, or if applying in violation of other established provisions e. If intending to use the service for improper purposes or for profit f. If interfering with other 'Members'' service use and 'Affiliated Clinics' or misappropriating their information, threatening the order of electronic commerce g. If using the service and 'Affiliated Clinics' to engage in acts prohibited by law or these Terms or acts contrary to public order and morals h. If the application is confirmed to be in violation of these Terms or is illegal or unjust 2. The Company may reserve acceptance of membership registration until the cause is resolved in the following cases: a. When there is no practical capacity in service provision facilities b. When there are technical issues in providing the service c. When support for specific mobile devices is difficult d. When there are service or payment method disruptions e. When deemed necessary by the Company for financial or technical reasons 3. After restricting or suspending membership qualification, if the same act is repeated twice or more, or if the cause is not corrected within 30 days, the 'Company' may revoke membership qualification. 4. When the 'Company' revokes membership qualification, it shall delete the member registration. In this case, it shall notify the 'Member' and provide an opportunity for explanation by setting a period of at least 30 days before deleting the member registration. 5. If application acceptance is denied or reserved under paragraphs 1 and 2, the 'Company' shall inform the applicant of the reason. Article 7. Company's Obligations 1. The 'Company' shall not engage in acts prohibited by law or these Terms or acts contrary to public order and morals, and shall make its best efforts to provide continuous and stable service in accordance with these Terms. 2. The 'Company' must have security systems in place for the safe use of services by 'Members' to protect personal information, publish and comply with personal information processing policies. The 'Company' shall not disclose or provide 'Members'' personal information to third parties without their consent. 3. If opinions or complaints raised by 'Members' regarding service use are deemed legitimate, the 'Company' must take necessary measures. 4. The Company shall not send commercial promotional emails without consent. Article 8. Obligations Regarding Member Information 1. 'Members' can view and modify their member information at any time through the 'My Information' screen in the service. 2. If there are changes to the information provided during membership application, 'Members' must notify such changes through the 'My Information' screen or inform the Company of the changes via phone, email, or other methods. The 'Company' shall not be responsible for any disadvantages arising from 'Members' failing to notify changes in violation of this obligation. 3. The 'Company' assigns IDs and passwords set by 'Members' for their information protection and service use convenience, and the responsibility for management lies with the 'Members.' 4. 'Members' must immediately notify the 'Company' and follow the Company's guidance if they become aware that their ID and password have been stolen or are being used by a third party. 5. The Company collects and uses personal information in compliance with the "Personal Information Protection Act" and other relevant laws as follows: 1) Collection items: Name, contact information (phone number, email), service usage records, payment information, etc. 2) Collection purpose: Service provision, customer support, contract fulfillment, and payment processing 3) Retention and usage period: Retained until the collection purpose is achieved, and immediately destroyed after the mandatory retention period required by relevant laws expires. 6. Members can request deletion of personal information at any time, and the Company shall verify and immediately delete it and notify the results. However, information that needs to be retained for a certain period according to relevant laws may be kept during that period. 7. The Company may outsource personal information processing tasks to third parties when necessary for service provision, and shall notify and obtain consent from members in advance when outsourcing. -Outsourcing recipients: [Specify third-party information] -Outsourced tasks: Customer support, payment processing, marketing agency services, etc. 8. Members have the right to refuse consent to personal information processing outsourcing, and refusal may result in limitations on using some services. Article 9. Members' Obligations 1. 'Members' must comply with these Terms, operating policies, usage guidelines, and service notices, and must not interfere with Company operations. 2. 'Members' cannot engage in illegal acts or other regulatory violations related to the service, and the Company may restrict service use if such violations occur. 3. 'Members' cannot transfer or provide their service usage rights as collateral to others. 4. 'Members' must not engage in the following acts: a. Registering false information when applying for or changing service b. Misappropriating others' information c. Transmitting or posting information other than that specified by the Company (such as computer programs) d. Infringing on intellectual property rights of the Company or third parties e. Defaming or disrupting business of the Company or third parties f. Publicly displaying or posting obscene or violent messages, images, sounds, or other information contrary to public order and morals g. Using the service for profit without Company consent h. Reproducing, disassembling, imitating, or otherwise modifying the service through processing i. Interfering with Company operations and service provision through abnormal methods such as automatic access programs (macros) j. Disposing of discount coupons to third parties or acquiring them from third parties k. Using various event services provided by the Company for members in ways that do not align with Company service policies l. Severely mistreating Company employees (including part-time and dispatched workers) through violence, threats, force, defamation, insult, sexual harassment (including verbal) during service use (including complaint processes) m. Members cannot pursue profit through service use except when officially recognized by the Company, and cannot engage in hacking of Company's information and communication facilities, posting advertisements or obscene information (including links to obscene sites), unauthorized distribution of music, videos, software, or other intellectual property rights violations n. Other cases violating relevant laws or Company regulations 5. If a member violates the above obligations causing property or non-property damage to the Company or third parties, the Company shall be exempt from such damages and may take all legal measures against the member including civil damage claims, criminal complaints, and reports to administrative agencies. Article 10. Termination of Usage Contract 1. When 'Members' wish to terminate the usage contract, they can apply for termination following the method guided through the mobile application. 2. When termination application is received, the 'Company' must terminate the 'Member's' service use at their desired time. However, unused tickets can be cancelled and refunded according to clinic policies, and provided coupons and points will all expire. 3. When 'Members' terminate the contract, their personal information shall be deleted immediately upon termination, except where the Company may retain information according to relevant laws and privacy policy. 4. The 'Company' may restrict and suspend membership qualification if 'Members' fall under any of the following: a. Registering false information during application b. Interfering with other 'Members'' service use or misappropriating their information, threatening electronic commerce order c. Using service and 'Affiliated Clinics' to engage in acts prohibited by law or these Terms or acts contrary to public order and morals d. Violating Terms and operating policies or when termination causes specified in these Terms occur e. When posted content contains obscenity, illegality, violence/cruelty/hatred, social order disruption, or infringes on others' rights and copyrights 5. If the same act is repeated twice or more after the 'Company' restricts or suspends membership qualification, or if the cause is not corrected within 30 days, the 'Company' may revoke membership qualification. When revoking membership qualification, the 'Company' shall notify the 'Member' and provide an opportunity for explanation by setting a period of at least 30 days before deleting the member registration. 6. The 'Member' shall be responsible for any damages arising from contract termination due to their fault, and the 'Company' shall not bear any responsibility. Chapter 3. Service Article 11. Service Provision and Changes 1. The 'Company' shall enable immediate service use for 'Members' whose usage contracts are formed according to Article 5. 2. Service contents are as follows, with specific details following operating policies specified by the 'Company.' Services may be added or changed through future additional service development or partnerships with other companies, and some services may require identity verification: a. Providing information about goods or services b. Providing purchase, cancellation, refund, and reservation services between 'Affiliated Clinics' and 'Members' c. Other general services determined by the 'Company' and 'Affiliated Clinics' 3. Individual guidance for service use, 'treatment events,' product information, purchase and reservation precautions, cancellation/refund policies, etc., are provided through operating policies or individual service usage guides. 4. The 'Company' may categorize 'Members' by grade and differentiate service provision ranges. 5. The 'Company' may change or discontinue all or part of provided services due to member decrease, need for transition to next-generation services due to technological advancement, profitability deterioration, or other operational or technical needs. 6. 'Members' must use services after understanding the guidance and policies provided through the mobile application. The 'Company' is a telecommunications sales broker, not a party to telecommunications sales, and 'Affiliated Clinics' may have separate usage and cancellation/refund policies. In this case, 'Members' must check 'Affiliated Clinics' policies, and the 'Company' is not responsible for damages arising from failure to understand these policies. 7. The Company only acts as a telecommunications sales broker in reservation, payment, refund, and all transaction processes for non-covered medical procedures provided by clinics, and is not a direct treatment service provider. 8. Members must thoroughly review treatment consent forms and related information provided by clinics before treatment, and must resolve all treatment-related issues directly with the clinics. The Company has no obligation to mediate treatment-related disputes. 9. All responsibilities related to medical service provision (treatment results, side effects, medical accidents, etc.) lie with the Affiliated Clinic providing the medical service, and the Company bears no responsibility. Article 12. Service Provision Time 1. Services are provided 24 hours a day, year-round. 2. The Company may temporarily suspend service provision for computer and information communication facility maintenance, replacement and failure, communication interruption, or other significant operational reasons. In such cases, the Company shall notify members as specified in Article 3 (Display and Amendment of Terms). However, if the Company has unavoidable reasons preventing prior notification, it may notify afterwards. 3. The Company may conduct regular maintenance when necessary for service provision, and regular maintenance times shall follow what is posted on the Company website (service initial screen). 4. Unless due to 'Members'' intentional or gross negligence, the 'Company' shall not be responsible for damages occurring during service use and may act as mediator as a 'telecommunications sales broker.' Article 13. Service Suspension 1. The 'Company' may restrict or suspend all or part of services in the following cases: 2. If 'Members' or third parties demand compensation for damages caused by service suspension under Paragraph 1, the 'Company' shall not be responsible unless there is intentional or gross negligence. 3. If the 'Company' suspends service due to business termination, service integration, etc., it shall notify 'Members' and provide appropriate compensation according to operating policies for remaining amounts such as unused tickets and cash. Article 14. Information Provision and Advertisement Posting 1. The Company may provide information deemed necessary for members' service use through notices, written documents (including electronic documents and email), text messages (SMS), telephone, application push notifications, etc. 2. Members can refuse to receive information at any time according to relevant laws, except for transaction-related information and responses to customer inquiries. 3. The Company may post advertisements on various media including Company website (service initial screen), email, SMS, app push notifications, etc., for service operation. 4. For advertisements through electronic transmission media such as email, SMS, app push, etc., explicit prior consent from recipients is obtained according to the Information and Communications Network Act, and commercial promotional information is not sent if recipients express refusal or withdraw prior consent. 5. Members who receive emails containing advertisements can request the Company to stop sending them. Article 15. Service Use and Intellectual Property Rights 1. Intellectual property rights for works (including derivative works) written and edited by the Company in relation to service provision belong to the Company, and members cannot reproduce, transmit, publish, distribute, broadcast, or otherwise use the Company's works obtained through service use, or allow third parties to use them, without the Company's explicit prior approval. 2. Copyright for posts including text, photos, videos, various files, and links posted by members during service use belongs to the members. 3. When using the service through member registration, the Company may display member posts on member service screens. In this case, the Company complies with copyright law, and members can take measures such as deletion or private setting for posts at any time through customer service or application management functions. 4. The Company may take temporary measures for posts according to relevant laws even without rights holders' requests if rights infringement is suspected or if there are violations of Company policies and related laws. 5. The Company may delete certain parts or modify with symbols when posting if personal information is disclosed without consent. 6. All rights and responsibilities for posts belong to individual writers. Also, voluntarily disclosed information may be difficult to protect, so please carefully judge before disclosing information. Article 16. Post Management 1. If a person holding intellectual property rights or other rights requests the Company to suspend posting or delete posts that violate Information and Communications Network Act, Copyright Act, and other related laws, the Company shall take measures according to related laws. 2. Even without administrator requests under the previous paragraph, if there are grounds to recognize infringement of Company or third party rights, or other violations of Company policies and related laws, the Company may take temporary measures for relevant posts according to related laws. Article 17. Service Use Restrictions 1. If members violate these Terms obligations or interfere with normal service operation, the Company may restrict service use gradually through warning, temporary suspension, permanent suspension, membership contract termination, etc. 2. The Company may immediately implement permanent suspension for cases including identity theft violating the Resident Registration Act, payment fraud, phone number theft, illegal program provision violating Copyright Act and Computer Program Protection Act, service operation interference, illegal communications violating Information and Communications Network Act, hacking, malicious program distribution, excess access authority, etc. 3. If permanent suspension occurs under Paragraphs 1 or 2, all benefits related to service use including discount coupons shall expire, and the Company shall not provide separate compensation for expired benefits. 4. When the Company restricts members' service use, it shall notify according to Article 4 (Notice to Members) 30 days before restriction, specifying service restriction reasons and content. 5. Members can appeal to the Company within 2 weeks from receiving restriction notice regarding restrictions under Paragraphs 1 or 2, and if the appeal is deemed justified, the Company shall immediately lift the restriction. Chapter 4. Purchase Contract Article 18. Purchase Application Members apply for purchases through the following or similar methods on the service, and the Company must provide the following content clearly when members make purchase applications: a. Search and selection of goods b. Input of recipient's name, phone number, email address (or phone number), etc. c. Display of Terms content, restrictions on contract cancellation/change/refund, minor treatment restrictions, additional cost items, etc. d. Indication of agreement to these Terms and confirmation or rejection of above items e. Goods purchase application and confirmation thereof or consent to Company confirmation f. Selection of payment method Article 19. Formation of Purchase Contract 1. Members can form purchase contracts through the following procedures according to these Terms and other regulations: a. Input of name and contact information b. Selection of goods or services and usage time c. Display of contract conditions, Terms content, service content (inclusions and exclusions), additional cost items below ① Notice of non-cancellable, non-changeable, and non-refundable products ② Notice of minor treatment possible with legal guardian consent ③ Other service-related content d. Member's consent (contract formation) indication e. Selection and execution of payment method 2. When members indicate consent (reservation formation) in the purchase contract formation confirmation field according to Paragraph 1 procedures and pay for goods or items, the Company considers that members have read and fully understood these Terms and service content and agreed to their application. 3. All rights and obligations related to members' treatment use belong to medical facilities, so the Company bears no responsibility for property or non-property damages arising from members' use of medical facilities. 4. The Company provides various services necessary for members' purchase contracts and may charge service fees according to internal policies. Article 20. Purchase Contract Record Retention Transaction records of purchase contracts are preserved for a certain period according to the Act on Consumer Protection in Electronic Commerce. Article 21. Purchase Contract Payment Methods Members can pay for goods or services purchased from the Company through any available method among the following. The Company shall not collect any fees regardless of members' payment method selection: a. Various account transfers including phone banking, internet banking, mail banking b. Various cards including credit cards, debit cards, prepaid cards c. Gift certificates contracted with or recognized by the Company d. Discount coupons e. Other electronic payment methods Article 22. Purchase Contract Cancellation and Refund 1. The Company complies with the Act on Consumer Protection in Electronic Commerce and other related laws regarding purchase contract cancellation and refund. 2. Medical service cancellation and refund follow each Affiliated Clinic's policies, and the Company is not involved. However, the Company may establish separate cancellation and refund regulations depending on the nature of goods or services at purchase contract, and may apply individual cancellation and refund regulations in such cases. 3. The Company processes members' purchase contract cancellation and refund applications after Affiliated Clinic confirmation, and cancellation fees may apply according to Company and Affiliated Clinic cancellation and refund regulations. 4. Refund method and date may vary depending on cancellation timing and payment method-specific refund processing standards. 5. The Company may restrict reservations for a certain period or cancel relevant reservations for customers falling under the following to protect good-faith members: a. Reservations through unfair methods (e.g., attempted reservations using macros) b. Repeatedly purchasing and cancelling large quantities of goods or services (e.g., purchase and cancellation for resale purposes) c. Other cases deemed as unfair use 6. Minors or their legal representatives can cancel minors' purchases if they do not agree to the contract, but cancellation may be restricted if minors deceived the Company into believing they had legal representative consent. 7. If minors proceed with treatment reservations without legal representative consent, medical institutions may refuse treatment or cancel reservations, and the Company bears no responsibility. 8. When members purchase reservation products, payment occurs simultaneously with reservation. If no regular reservation products remain, payment is cancelled and no separate fees are charged to members. 9. When cancelling reservation product payment due to member circumstances, individual clinic regulations specified in the service apply. 10. Cancellation and refund matters not specified in these Terms and service usage guidelines follow relevant laws including the Framework Act on Consumers. Chapter 5. Other Matters Article 23. Disclaimer and Liability Provisions 1. The Company is exempt from service provision responsibility if unable to provide services due to force majeure or equivalent unavoidable circumstances. 2. The Company is not responsible for service use disabilities due to members' fault. 3. The Company is not responsible for the reliability and accuracy of information/materials/facts including reviews and clinic evaluations posted by members. 4. The Company is not responsible for damages arising from direct transactions between members and Affiliated Clinics without using Company services. 5. The Company is not responsible for free service use unless specially regulated by relevant laws. 6. The Company is not responsible for damages arising from members leaking or providing their personal information to others. 7. Due to medical service characteristics, cancellation and refund for simple change of mind after service commencement may be restricted, except for medical institution fault cases like medical accidents. 8. The Company and its executives and employees and agents are not responsible for damages from the following matters unless there is intentional or gross negligence: a. Damages based on false or inaccurate information provided by members to the Company b. Personal damages occurring during service access and use c. Damages from illegal third-party access to servers or illegal server use d. Damages from third-party illegal interference or interruption of transmission to or from servers e. Damages from viruses, spyware, and other malicious programs illegally transmitted/distributed by third parties using the service f. Damages from transmitted data errors, omissions, deletions, destruction, etc. g. Civil and criminal liability from defamation and other illegal acts during information registration and service use between members 9. The Company is not responsible for lost profits expected by members through services and is not responsible for damages caused by materials obtained through services. 10. The Company is not responsible for disadvantages like medical institution treatment refusal, reservation cancellation, refund impossibility due to minor treatment use not accepted by legal representatives. Also, while the Company may provide identity verification and legal representative consent confirmation systems for minor use, these are only references and their accuracy or completeness is not guaranteed. 11. All medical-related information provided by the Company is directly provided by Affiliated Clinics, and the Company does not guarantee its accuracy, legality, usefulness, etc. Article 24. Relationship between Connected Services and Connected-to Services 1. When upper services and lower services are connected through hyperlink methods (including text, images, videos, etc. as hyperlink targets), the former is called connected service and the latter is called connected-to service. 2. Connected services are not responsible for transactions between members and connected-to services regarding goods independently provided by connected-to services. Article 25. Governing Law and Arbitration Clause Electronic commerce disputes raised between the Company and members shall be governed by the laws of the Republic of Korea. All disputes between the Company and members directly or indirectly related to service use and this contract shall be finally resolved in the Company's jurisdictional district court. Supplementary Provision These Terms shall apply from November 1, 2024.